Shipping Details

We ship all items within 48 hours of order. Most items ship Australia Post with full tracking. Large items ship via Pack and Send couriers

Seltaeb Music Pty Ltd provides a 2-Year Manufacturing Defect Warranty on all its product. This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the warranty period (with normal use and service).

The warranty does not apply where damage is caused by other factors, including without limitation: (a) normal wear and tear; (b) abuse, mishandling, accident or failure to follow operating instructions; (c) exposure to liquid or infiltration of foreign particles; (d) servicing or modification of the Product other than by Seltaeb Music Pty Ltd, or their authorised service agents; (e) shipment or other transit.

This warranty does not cover the replacement of any consumables such as guitar strings, reeds, drum skins, pads on woodwind instruments, etc. Moreover, the warranty does not cover damage to keys on flutes, clarinets and saxophones due to gripping the instrument too tightly when assembling. Care must be taken to avoid gripping tightly and bending the keys in this way which will result in the pads not sealing correctly.

NOTE:

• If a fault develops within 90 days from date of purchase return freight will be paid by Seltaeb Music Pty Ltd

• If a fault develops after 90 days but within 24 months, the freight to Seltaeb Music Pty Ltd is payable by the customer. Seltaeb Music Pty Ltd will cover the cost of freight back to the customer.

• Items returned to us for warranty repair will be either repaired or replaced at our discretion.

• If claiming for damage in transit claim should be made as soon as possible after arrival

• Warranty extends only to the original purchaser. Proof of purchase is required.