Shipping Details

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 4-15 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

Procedures of Warranty Return

• Please contact our service team and report any issues with detailed description and pictures and videos.

• Our service team will do initial remote assessment and provide you some troubleshooting solutions.

• If the product needs to be sent back to our service center for further test and assessment, our service team will provide you a prepaid shipping label with RMA number which you need to print & attach to the packages. Each package needs a separate shipping label so please let us know exactly how many packages you are going to send back to us including detail dimensions and weight of the packages.

• We will arrange a courier or shipping company to pick up from the address you provided at the agreed date. Please make sure there is someone at the address to hand over the packages to the shipping company.

• After receiving your products our service team will conduct a comprehensive testing and assessment and you will receive a test report which will outline your options. If the test report indicates the issues of your products falls into our warranty responsibilities, we will fix it and send it back to you at our costs. Otherwise, you will receive the test report with a repairing quote. We will not take any actions until the quote is agreed and paid.

• If you decide not to proceed with the repairing and request the product to be sent back to you, we will send you an invoice covering the shipping costs we paid to pick up from your place and send it back to you.

Exclusions

Our warranty does not apply to below:

• Misused/abused/damaged by accident/damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.)

• Unauthorized modification/repair/dis-assembly/re-assembly or operation/handling/use not in accordance with the official instructions or manuals

• Items purchased from unauthorized resellers

• Used for special application other than normal consumer use

• Lost/stolen/free/refunded product

• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes

• Not able to provide valid proof of purchase

• Products purchased for the purpose of re-sale.