Shipping Details
The time for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality, check and packaging. All orders are usually sent to our manufacturer for dispatch within 2 business days after the order is placed and payment is received.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
Please note: We do not ship on Australian public holidays.
Delivery varies by location, please see the expected timeframe to receive your product below:
No delivery to PO Box addresses or Parcel Lockers.
If you are unavailable at the time of delivery re-delivery fees may apply.
Last Updated: June 25
At Styvera , we strive to ensure a smooth and secure delivery process for every order. Below is our policy regarding lost, delayed, or misdelivered parcels:
✅ Tracking & Proof of Delivery
All orders are shipped with tracked delivery. Once the parcel is marked as "Delivered" by the courier (e.g., Aramex, AusPost), including GPS coordinates, photo evidence, or driver confirmation, the order is considered successfully fulfilled.
🚫 Missing Parcels After Delivery Confirmation
If the tracking shows “Delivered” and the item is not found at the delivery address:
Please first check your letterbox, front door, safe drop locations, or with neighbors.
If still not located, we will:
Contact the delivery partner to request a Proof of Delivery (photo, location stamp).
Await their investigation outcome.
⚠️ As per our store policy, once a parcel is marked delivered by the courier, we are no longer liable for loss, theft, or damage that may occur afterward.
We strongly advise customers to choose secure delivery addresses and consider "signature on delivery" options when available.
🔄 Refunds / Replacements for Lost Items
If the courier confirms loss or mishandling before successful delivery, we will:
If the item is marked as delivered with valid proof, refunds or replacements may not be offered, in line with courier liability standards.
📞 Still Need Help?
We’re here to help! If you believe there’s been an error or your case is unique, please contact us within 5 days of the marked delivery date so we can assist and file a case with the courier.
🛑 Summary (Optional if space allows on platform)
✅ We take full responsibility until the parcel is marked delivered.
📦 After delivery confirmation, we rely on courier proof of delivery.
⚖️ Our policy aligns with Australian Consumer Law and courier guidelines.
Change of Mind "14 days from the date the order is received"
If your product is faulty or damaged and is covered by a warranty period, you can simply return the product by contacting us, to obtain the return address. Please make sure that the item must be returned along with your original receipt. Depending on the warranty provided by the manufacturer will depend on whether they will repair or replace the faulty item.
If we find that the product is not faulty or damaged, it is your responsibility to retrieve item(s). STYVERA will not pay to send these items back to you. Please choose carefully as we do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.
If the product has left the store we can no longer guarantee that the product has not been tampered with or left out in the sun which may change the products components causing it to no longer be effective in doing what it was designed to do. Please retain your original receipt as proof of purchase.
All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of Delivery, except when an item is faulty and covered by a warranty period. It is the customer’s responsibility to retrieve any items that STYVERA deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. STYVERA will not pay to return items in unacceptable condition. STYVERA takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post. Coupon codes cannot be returned or exchanged and cannot be applied to exchanges. Once STYVERA receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it. We are unable to deliver to pre-booked warehouse or distribution centres or any service where the receiver is not present to sign for the delivery.
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