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Returns Policy

Change of Mind: 

Breeze Bed will provide a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the purchase date at your expense. The item must be returned with all the original accessories and packaging in unused and brand new condition. A 10% restocking fee will be charged from the total order amount.

*We do not accept returns of used and opened mattresses. Your refund total will equal the merchandise price, less the actual shipping costs associated with return shipment plus 10% restocking fee. This is irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order.

Warranty Claim or Faulty Item Cases:

Breeze Bed will provide a 7-day claim policy. Please lodge your claim within 7 days after arrival or faulty appearing to avoid any further damage and entitle the benefit of warranty.

Warranty Claim and Returns Procedure:

In the event of returns due to warranty claims, or faulty cases, the customer will be required to contact Breeze Bed via MyDeal Help Centre to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents, and the return postage fee will be shouldered by the customer first. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.

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