Shipping Details

All orders are processed by the next business day. All goods will be shipped via Australia Post, but other courier services may be used. Blank Clothing is not directly liable for any loss, theft, or damage to any goods. If a problem arises, please contact us, and we will resolve any issue.

SUGGESTED TIMEFRAME

• Dispatch timeframe should only be within 2 business days

• Kindly add your delivery timeframe which is 5-10 business days only

Faulty Items/Missing Items

• Blank Clothing must be notified of any faulty or missing items as soon as possible. Please inspect your goods upon arrival as quickly as possible.

• Please provide a photo of the items, clearly showing any faults or details of the short shipment, and await instructions from our team.

Returns

Here at Blank Clothing, we strive to make your shopping experience enjoyable and as simple as possible. Our garments are of the highest quality however we accept that there may be situations requiring return. You may return items for refund if they meet the below criteria.

• No return accepted for change of mind or buyer’s remorse. 10% return fee applies. Shipping and Handling is the sole responsibility of the Buyer and is not refundable.

• All return items must be authorised by our customer service team prior to sending back to our Melbourne warehouse. Please contact us to obtain a return form.

• The Item/s must be unworn, unopened and undamaged and returned in a saleable condition, in its original packaging with all tags attached.

• Return requests must include your order number, copy of tax receipt and your reason for return.

• Return requests must be lodged within 30 days of order receipt.

• Return items must be returned to the Melbourne warehouse within 14 days of return authorisation.

Note: Return items will be at the discretion of Blank Clothing and failure to meet the guidelines may result in your ineligible return items being sent back to you, and freight charged to you.

Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.