Shipping Details

Shipping Policy

We are aiming to deliver all our goods as soon as we possibly can.
This is determined by the product you wish to buy, your postcode and couriers’ availability.

Once the order has been confirmed and paid for, the delivery time will be according to the postcode, customer service will be in contact with the customer to provide delivery times.

Free delivery applies in metro areas 1-2 (SA, NSW, WA, VIC, QLD Metro).
Shipping outside metro areas 1-2 may attract additional freight charge.
We will be in touch to inform of additional freight cost before shipping.

The confirmation of the delivery day will be with the customer.
The customer must be present at receiving the shipment and sign the confirmation of receipt of the goods.

In the event that the customer is not present when the goods arrive, the goods will be left in a location deemed secure by the driver.

All delivery dates given are subject to stock availability and only estimated delivery dates – if your order is late we accept no responsibility for any incurred fees for labor, late fees occurred from your customer or any other legally binding arrangements third party to us. We strongly advise not to book builders or laborer’s on site until you have received your order and fully checked the order is correct.

Drivers may not be able to call you prior to delivery, so please ensure you enter the correct address, email address, and any required delivery instructions upon checkout to ensure a successful delivery.
if an error was made with your shipping address at the time of order, contact us as soon as possible.

Delivery Times
We Ship Australia wide Monday to Friday from various warehouses across Australia.
Please note, certain products will have longer delivery times, refer to table below.
Please note, the below time frames are approximate only – we cannot guarantee delivery time frames.

Estimated Delivery time:
Metro VIC, NSW & ACT, central QLD, and SA: 1-2 business days, if interstate 10-14 business days.
WA, NT, Northern QLD and TAS require a quote and all regional areas.

Warranty

Each product has a different warranty period. Carefully read and follow the assembly instructions to maintain the warranty period.

Refund / Return Policy

Changed your mind?

We are sure that you will be happy with your purchase, however if you change your mind then you can return unwanted items 14 days after purchase. Items must be unused and in their original condition, with all packaging, tags and labels intact.
Canopia does not accept the return of goods or cancellation of orders without giving prior consent. Under no circumstances will custom made products be returnable. Goods supplied shall be the customer’s risk immediately on delivery. Title to the goods shall be passed to the customer only when payment has been made in full. In case of non-payment, Canopia shall be entitled to repossess the goods and the costs will be for the customer’s account. In the case of returning an incorrect order (excluding custom made products) the customer will be liable for the shipping fees. Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Returning a faulty or damaged product?

On occasion, we do experience faults with our items either during transit or manufacturing flaws. We please request that you inform us of this as soon as possible so we can help rectify the problem. We will likely ask you for either a photo or video of the problem so we can resolve this as quickly as possible for you.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Canopia handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, return within reasonable time. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. In case of Change of mind, client will pay for freight recovery and 20% restocking fee. Card payment fees are non-refundable, and we can only accept unopened goods in original packaging. Refunds will be processed promptly, and payment made by the same method that you made payment. In case of returning a faulty or damaged product, we will likely ask you for either a photo or video of the problem so we can resolve this as quick as possible for you. Our customer service team will assist you with resolving or collecting the item. All refunds are made at the discretion of Canopia.