Shipping Details
All items are dispatched from our warehouse in Melbourne, Australia.
Under normal conditions, delivery will take between 1-10 business days after dispatch, depending on your location. Remote areas will require a longer delivery time.
You will be given a tracking number once the parcel has been dispatched. Please use it to track the delivery status of your order.
We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used depends on the size and weight of each item as well as the delivery location. Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.
We currently dispatch only to addresses within Australia.
We aim to dispatch all products within 2 business days.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests. If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.
Buyers must agree with the above postage and handling terms before purchase.
Change of Mind Returns
1. Yarrasupply will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving the order;
- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Yarrasupply, you will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged, or incorrect product, please contact us to arrange a return delivery and a refund or exchange.
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