Shipping Details

Standard Trading Terms

• We aim to dispatch all orders within 2-3 Business Days from our Queensland Warehouse

• Delivery Timeframes:
  - Most routes are delivered within 5-10 Business Days
  - Please note orders to TAS, SA and WA may incur longer delivery times

• Unfortunately we do not deliver to PO Box addresses at this time.

Change of Mind Returns:

Please choose carefully as refunds will not be provided where you have simply changed your mind, made a wrong selection or found the goods cheaper elsewhere.

Goods Damaged In Transit: 

If any goods arrive damaged, please contact us as soon as possible via your MyDeal Account.

Please Note:

• Postage is paid by the customer
• The product must be returned in the original packaging, accessories included
• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
• Fees may apply

Warranty Claims:

Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us to raise a warranty claim.

Refunds: 
Refunds will not be granted except in instances where the item is faulty or does not match the sample or description. Please contact us to request a refund.