Concierge Hotel Linen Luxury 1000GSM Mattress Topper

Concierge Hotel Linen Luxury 1000GSM Mattress Topper

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Experience the most comfortable night's sleep as you drift away into a deep slumber while your body is immersed and supported by the high-quality cloud-like microfibre cluster fill.
DESCRIPTION
  • Discover the ultimate hotel experience as this luxurious topper transforms your mattress into a cloud
  • The high-quality microfibre cluster will provide your body support to help your muscles relax so that you will reach a deeper state of sleep
  • Quilted and walled construction was developed to help improve back support by keeping the microfibre cluster evenly distributed
  • Super soft cotton japara cover provides breathability to your skin ensuring you don’t overheat during your sleep
  • Hypo-allergenic and anti-bacterial making it ideal for allergy-sensitive and asthma sufferers

SIZING & FABRIC

Mattress Topper Sizing (AU)

Single Size 91x193cm

Long Single Size 91x203cm

King Single Size 107x203cm

Double Size 137x193cm

Queen Size 152x203cm

King Size 183x203cm

Super King Size 203x203cm

Skirt can fit mattress up 50cm in depth.

Fabric

300 Thread Cotton Cover
1000GSM quality microfibre cluster fill
OEKO-Tex Certified
Fully fitted skirt (Stretchable for mattresses up to 50cm)
Thickness: Approx 8cm

CARE
Machine washable. Recommended cool machine wash. Do not iron. May be warm tumble-dried. Line dry. Do not bleach. Do not dry clean.

FAQs
Will my sheets fit with this mattress topper?

It's on a case-by-case basis. If your mattress is already 40cm in depth and you add the mattress topper we highly recommend buying a mega queen fitted sheet which has a depth 50cm. This will cater to those who have a 40cm deep mattress and need the extra depth for the fitted sheet.

The reason to go for the extra depth is so that you can get the fitted part of the sheet under the mattress. The seams should line up perfectly allowing you to smooth the top of the sheet out. We never recommend using a size-up fitted sheet on a smaller size mattress as the seams won't line up making them fit loosely.

If my mattress is already 50cm in depth will my sheets fit over the mattress topper?

You will be adding extra depth to your mattress approx 8cm.

If your mattress is already 50cm deep and you add this topper you would need a 60cm deep fitted sheet for example.

Does the mattress topper retain the heat or are they cooling?

These toppers do not cool. They have a high-quality cotton japara cover to help them breathe however the filling is a high-grade microfibre which can tend to create heat for some. However, the experience with the product differs for different people. We recommend using natural fibre sheets and bedding to help allow your skin to breathe to wick moisture away from the body so you don't overheat. Any synthetics on top of your body will just trap the heat in and you will sweat.

Can the mattress topper be put in the washing machine and dryer?

You would wash the mattress topper the same way you would launder a quilt that can be machine washed. However, they're very thick and you may need a commercial size machine or large washing machine to wash. You can warm tumble dry the mattress topper.

Can you have an electric blanket under the mattress topper?

We recommend that you use your electric blanket on top of your mattress topper. If you put it under the mattress topper, it might not pose a risk but it certainly won't transfer heat nearly as well as you would like.

If you prefer warmth over comfort then using the electric blanket over the topper is perfectly fine however it may affect how the topper feels as it is adding another layer.

Please remember you should not sleep with an electric blanket on and it should only be used to heat the bed up before sleep.

Shipping Details

Manchester Factory Online is Australian business shipping orders to Australia & New Zealand.

We endeavour to process orders within 24 hours of being placed however during high peak and sale periods it may take up to 48-72 hours for orders to be processed depending on the volume being processed at each warehouse location.

All weekend orders placed from mid-day Friday to Sunday evening are dispatched on Monday.

Below are the worst-case estimated transit times from order dispatch.

 

Sydney Metro - 1-2 Business Days.

New South Wales - 2-3 Business Days.

Victoria - 2-3 Business Days.

Regional Victoria - 4-7 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 10 - 14 business days)

Adelaide - 2-3 Business Days.

Regional Adelaide - 4-7 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 10 - 14 business days)

Queensland - 2-3 Business Days / Carins please allow up to 4 Business Days. 

Regional Queensland - 4-7 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 10 - 14 business days)

Western Australia - 7-10 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 21 - 28 business days)

Tasmania - 4-8 Business Days.

(Bulky Large Orders will be sent via Auspost - currently they are experiencing delays. Please allow 10 - 14 business days)

Please note the delivery time estimates are worst case and usually deliveries will arrive much sooner. Please keep in mind that orders placed in public holiday periods may be delayed a further day or two due to the increase back log of orders and non-operation of the courier companies.

Return and exchange policy

We abide by ACCC 1 year warranty if the product is faulty or doesn't meet the customers expectation for that time period however this warranty excludes wear and tear/damage to the product by the consumer.

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Returns Policy
Manchester Factory does not accept change of mind returns.

Exchanges Online
Manchester Factory is more than happy to exchange your goods. To ensure the exchange goes smoothly please contact us so that we can step you through the process and also to provide you with an RA number to place on your returns and exchange form.

All unwanted items must be returned in their original condition, unused and unwashed. This means all packaging and labels must be attached. Packaging has to be in original condition (no rips or tears to the plastic/cardboard inserts). Failure to comply with this will result in the goods being returned to you and no refund will be provided.

However if the item is returned to us for an exchange in a poor condition or if we get an item back and it is not to these conditions then we will not be able to honor the exchange.

You are responsible for the associated costs to return the goods back to us, we do recommend that you use the registered post option as Manchester Factory will not take responsibility for items not received if you attempt to send them via non registered mail. Please allow up to 14 days for exchanges and refunds to be received and processed.

Postage charges on returns are not refundable.

Due to OH&S Regulations items such as Pillows, Quilts, Mattress Protectors, Mattress Toppers, Blankets, Under blankets & Bath Robes can’t be exchanged.

Steps for exchange:
1. Place and pay for a new order to secure the size/items you are exchanging. This way you are guaranteed to get the item before it gets sold and we can ship it out to you immediately.

2. Send back the items you are exchanging with the exchange/return form filling it in with the RA number provided.
3. When we receive your returned items we will inspect them and process a refund for them if they comply with our conditions above.

Online Order Cancellations
If you have submitted an order and received a confirmation email from Manchester Factory and you wish to cancel your order please contact us. If a cancellation message is not received by 8.30am on the day of dispatch order may not be cancelled.

Faulty Goods?
Every order is inspected by our QA Department before it leaves our Warehouse, this is to ensure you receive product in good condition. If your product for some reason has become faulty due to a manufacturing fault then you need to contact us.

If there is a manufacture fault or the goods are damaged we will refund the purchase price of the goods and shipping to the purchase payment method.

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Estimated Delivery Time Frame: 2 - 6 business days

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  • Was impressed with the quick delivery. Comfortable product. highly recommend.

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