We understand that returning an item can often be a frustrating and daunting task. At Platinum Deals Australia we strive to make the process a simple and straightforward one. If you are not completely satisfied with your purchase, receive a damaged/faulty item on arrival, or, if any mechanical problems arise within 12 Months, we will happy offer a refund or exchange on goods where:
- Goods do not cope with reasonable use and break within their 12 month warranty.
- Goods have a major fault which could not be identified at the time of sale.
- Goods have been damaged during transit.
We want you to love your product so if you are not completely satisfied with your purchase let us know. Please Note:
- Postage is paid by the customer
- The product must be returned in the original packaging, accessories included
- We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
- A 15% restocking fee will charged for a change of mind return.
Return Period
Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us to raise a warranty claim.
Defective, damaged during transit or incorrect Item received
If an item is returned within the warranty period that is mechanically defective, is not the item you ordered or was damaged during transit, a replacement or refunded will be provided.
Restocking Fee
If an item is returned within 30 days due to a sudden change of mind, or simply by finding a cheaper price elsewhere, a restocking fee of 15% will apply.
More Information
If you have any queries regarding a warranty claim or procedure kindly contact our friendly team.
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