Shipping Details
We offer Free Shipping on all our products!
We will arrange the shipment from Sydney within 1 business day after receiving the payment.
Estimated Delivery Time Frame: 2 - 7 business days
Change of Mind Returns
1. Costume Bay will allow a return where you have changed your mind, provided that the item in question is:
- as new and is not used, worn, or opened and has all original packaging and tags in-tact
- in a resalable condition
2. You will be responsible for the cost and risk of returning goods, including the cost of return shipping If the return is not caused by product faulty.
3. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a return delivery and a refund or exchange.
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