Returns Policy
At HOUSE, we are committed to offering you a safe and pleasant shopping experience. So if something does go wrong, we are here to help you.
As part of this, HOUSE offers peace-of-mind product guarantees. They are as follows:
- If you change your mind or make an incorrect choice, we will give you a refund (excluding postage costs) within 30 days of purchase for unused products (returned in its original packaging).
- If your item arrives damaged, we will arrange a replacement or full refund at our cost.
- If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or other remedy where appropriate.
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