Shipping Details

Shipping Policy
Where We Ship To

Please Note:

We ONLY ship to addresses within Australia
We deliver to all areas in Australia except for the following:

Australian Antarctic Territories, TAS 7151
Christmas Island, WA 6798
Cocos Keeling Islands, WA 6799
Lord Howe Island, NSW 2898
Norfolk Island, NSW 2899
You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

Shipping Cost
Free delivery

Shipping Details
The estimated time for delivery will be between 3 to 10 business days
Delivery is Monday to Friday, we do not currently offer weekend delivery
Your order may be shipped in multiple packages as items are ready

Return Policy

The purpose of this policy is to set out the circumstances under which De'Longhi will accept return of De'Longhi Group products from online shop sales.

De'Longhi is committed to compliance with all laws and regulations, including the Competition and Consumer Act and Australian Consumer Law. This policy does not exclude or modify the statutory rights or liability of any party.

Product Failure

Reason Defect Verification

Initial Product Failure

(out of box) Appliance is inoperable Not required

Major Failure Appliance is inoperable within a reasonable period of purchase date Refer to approved service centre to confirm defect

Minor Failure Appliance is partially inoperable

If your goods remain boxed and unopened you may return them within 30 days for a full refund on the price of the product(s).

If you notice any damage to your goods please notify customer support at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify us immediately by contacting customer support on 1800 126 659 between Monday and Friday 9am - 5pm or use our contact form, evidence of damage may be required i.e. photographs.

If your goods are deemed faulty within a reasonable period we may replace them free of charge or refer you to your nearest approved service centre.

For all returns please, call De'Longhi after sales call centre for assistance 1800 126 659

Please Note:

De'Longhi will not accept returns that have been damaged by the account customer or end user.

De'Longhi online order; if you are not satisfied you may return your product for a full refund by completing a claim within 30 days of receiving your order. (Full terms and conditions)

De'Longhi will not accept returns from account customer for change of mind or that not have been sold to the end user e.g. aged stock or stock rotation.

All requests to return the appliance to be completed on the form that will be provided including a copy of the end users purchase receipt.

Where De'Longhi accepts the request to return the appliance, De'Longhi shall provide a GRA number and provide instructions on the collection of the items.