Shipping Details

📦 Free Local Pickup

• Available from South Granville, NSW 2142

• Select “Local Pickup” at checkout

• Please allow 0–1 business day for order preparation

Free Australia-Wide Shipping

• We offer free standard shipping Australia-wide

• Remote area surcharge may apply – enter your postcode under “Postage and Handling” on the listing page to confirm

🚛 Shipping Carriers & Tracking

• Carriers are selected based on product size, weight, and delivery location

• Tracking numbers will be provided once your order is dispatched

⏱️ Estimated Delivery Time

• Typically 3–10 business days after dispatch

• Delivery to remote areas may take longer

• Please note: Delivery times shown on platforms like eBay are estimates only, and delays may occur during:

  • Peak seasons

  • Carrier disruptions

  • Severe weather or other force majeure events

🕒 Delayed Shipments

• If your delivery is delayed, contact us — we’ll track the parcel and keep you informed until it arrives

⚠️ Late Deliveries

• We do our best to meet delivery expectations, but WOWMART cannot be held responsible for any missed commitments or events due to unforeseen shipping delays

📮 Address Accuracy

• Orders are shipped to the address provided at checkout

• For address changes, contact Customer Service before 8 AM on the next business day

• WOWMART is not responsible for incorrect addresses — return and re-delivery costs will apply in such cases

♻️ Eco-Friendly Packaging

• In support of sustainability, we may use recycled cardboard for packaging

• Thank you for helping us reduce environmental waste!

📌 Warranty Information

We stand behind the quality of our products and offer:

• 6-month to 1-year warranty (depending on the item)

Please note:

• Our warranty does not cover damage caused by incorrect assembly, misuse, or buyer error.

🔁 Return Policy

✔️ Free Returns Eligible For:

• Wrong item shipped

• Item significantly different from description

We are unable to offer refunds for cancellations based on pricing concerns.

📦 How to Return an Item

1. Contact Customer Service to request a WOWMART return label.
   (Items returned without our label may not be processed correctly.)

2. Return the item in original packaging with all accessories included.

🚚 Damaged in Transit?

• Contact us with clear photos of any damage.

• We'll send replacement parts promptly.

• Full returns only apply if parts are unavailable.

❌ Change of Mind / Order Cancellation

• If cancelling or returning after dispatch (non-seller related reasons):

  • Shipping fees (original & return) are not refundable (if applicable)

  • You must cover return postage

  • A 10% restocking fee may apply