Derwent Colour Collection 24 Tin

Warranty Claims/Faulty Goods

In the case your product is faulty or damaged please contact us via the Order History in your Account dashboard for a return authorisation. Once your return has been authorised, you will receive return postage instructions. Faulty products will be tested to confirm the fault, and refunded or replaced if found to be faulty. Items found to be working will be charged a re-delivery fee to return the item to the buyer. Please check the Manufacturer's website for support and/or latest updates & patches which can provide solutions to most common problems. Some product warranties/troubleshooting are managed directly by the manufacturer, you will be guided and notified of this should that be the case. However, all eligible items can still be returned to us to handle warranty claims.

If your item arrives faulty or not as described, please contact us for an agreed resolution. Please contact the product's manufacturer for troubleshooting and more details about warranty terms.

All change of mind returns must be sealed in their original packaging, unused, unopened and in new resalable condition. Any returns found to have been opened, used or damaged will not be eligible for refund or exchange.

Please note:

1.      Customer will be responsible for any return postage costs

2.      Processing time is generally 1 week from when we receive the faulty unit

3.      Claim may result in a repair, new or refurbished replacement, or refund depending on manufacturer approval

4.      Customer should provide their invoice number and item's serial number (if applicable) when contacting us

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