Shipping Details

DESKY Shipping Policy

Orders are sent Australia wide through our selected delivery partners:

• Allied Express

• Couriers Please

• Australia Post

• Aramex

• Desky Local Carriers

   

Same Day Shipping

We ship all orders from our warehouse based in Brisbane, Qld. Orders for in-stock items ship the same day if ordered before 12pm AEST, excluding weekends and public holidays. Orders placed after 12pm AEST will be shipped on the next business day.

Tracking information is provided for all deliveries. Once your order has shipped tracking details will be sent via email.

Split Delivery of Orders

Orders that ship as parcel freight and contain multiples parcels are dispatched from our warehouse together and will usually be delivered together at the same time. However, due to the different sizes of parcels that can make up an order and how they are sorted, it can happen that your order is processed in more than one delivery. Any split deliveries usually occur with a few days of the first delivery and this is most commonly the desktop.

Shipping Policy Notes:

*We cannot deliver all items to PO Boxes and Parcel Lockers, only small accessories.

*The above delivery time frames are estimates from our shipping providers only. Delivery times start from the date of dispatch from our warehouse, not the date orders are submitted and refer to business days not calendar days.

*We make every attempt to ensure all deliveries arrive within the estimated time frames. Although we hope it never happens, delivery delays can occur from time to time that are out of our control. If your order is more than 3 business days late based on the above time frames please contact us and provide your name, order number and date of order.

*Rural and remote areas may attract longer shipping times but we make every effort to choose the fastest delivery partner to your area to ensure we provide the fastest delivery times possible.

*Rural areas may incur additional shipping fees. Where this is the case one of our team members will contact you to discuss the extra cost or offer to cancel the order.

Shipping FAQs

Can I track the progress of my order?

Once your order has been dispatched from our warehouse you will receive an email with your tracking information. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!

Will you deliver to my apartment or office?

Whilst we can deliver to your home and/or work address, we cannot guarantee that our delivery partners will carry the items up any stairs or enter any elevators or drop the items inside your home. Our drivers are happy to deliver the items to the ground floor or your front door.

Do you ship to PO Boxes?

We are only able to ship small Accessories to PO Boxes. The larger shipping size of desks, chairs and larger accessories means that we can only ship these to residential or commercial addresses. We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves.

What happens if my product is damaged in transit?

All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via email as soon as possible after reeceiving your order.

Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.

I have not received my order, it appears to be late?

We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.

If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.

DESKY Limited Warranty

We are so confident in the quality of our products being of the highest standards that we offer up to a 10 year warranty on our most popular range of sit stand desks. However, we understand that issues can arise with all products from time to time and we are here to help and make the warranty process as simple as possible.

For all warranty and product support issues please contact one of our customer service team members via by emailing directly. If you purchased from one of our retail partners, please reach out to them first.

This Limited Warranty is in addition to, and does not exclude, any other statutory rights and remedies that may be available to you under Australian Consumer Law. This warranty is only available to the original purchaser for products purchased directly and is not transferrable.

DESKY Warranty Details

What is covered?

DESKY’s Limited Warranty Policy warrants that:

• The purchased product matches the provided product description/specifications and any representations made about the product to you;

• The product, excluding parts and consumables, is free from defects in materials and workmanship on delivery to you for the duration of the warranty period; and

• The product is free from defects that prevent normal operation and function.

During the warranty period we will repair or replace any parts necessary to correct defects in materials or workmanship. We will make an honest assessment of the issue and determine if it is covered under this warranty. Where a product is covered under this warranty, we will determine whether a repair, replacement part or replacement product is provided and will be responsible for the cost of any such repair, replacement part or replacement product.

DESKY’s warranty policy enables you to service a product to install replacement parts. Where a replacement part is provided under warranty and we determine this can be replaced by you, we will send this to you and provide relevant installation instructions. Certain products may be required to be sent back to us for repair or installation of replacement parts.

In the event that we cannot repair a warranty failure and a replacement product (same or comparable) is provided, you will be responsible for installation.  Any repair or replacement under this warranty is limited to the defective part, material or product only.

Warranty Periods

The warranty period starts from the date of delivery to you.  This warranty is only valid to the original purchaser of the product.

10 Year Warranty

• Desky Dual & Dual Mini Sit Stand Desk Frames

• Desky L-Shape Sit Stand Desk Frames

• Desky Triple & Quad Sit Stand Desk Frames

• Monitor Arms

• Chairs & Stools

5 Year Warranty

• Desktops: Melamine, Rubberwood, Softwood & Hardwood, Bamboo, Designer Ply Desktops

• Desky Ergonomic Gaming Desks: Z, T LED & Y LED Gaming Desks

• Accessories (non-electrical)

3 Year Warranty

• Desky Zero Sit Stand Desk Converter

• Desky Zero Manual & Zero Pedestal Sit Stand Desks

• Desky Air Lift Zero Sit Stand Desks

• Desky Single Sit Stand Desk Frames

• Desky Single Sit Stand Pedestal Desk Frames

• Accessories (electrical)

What the Limited Warranty does not cover

DESKY’s Limited Warranty Policy does not apply or cover issues resulting from:

• Normal wear and tear;

• Improper assembly/disassembly;

• Failure to follow provided safety warnings, setup and operating instructions and any other directions for proper operation;

• Exceeding the maximum weight capacity rated for a product, including desks, chairs, monitor arms and accessories;

• Failure to observe the required motor duty cycles of motorised products;

• Use outdoors or in environments with high heat, high humidity or high salinity;

• Repairs, alterations or modifications performed by anyone not authorised by DESKY;

• Defects caused in whole or in part by misuse, abuse, abnormal handling, negligence, impact, accident, fire or water damage and electrical overload; and

• repair or replacement of other property damaged by a defective product or the cost of lost time/loss of use are not recoverable under this warranty.

How do I make a warranty claim?

To make a claim under this warranty you will need to contact the retailer that you bought your product from upon noticing the defect and provide your order details/proof of purchase and a clear photo or video of the relevant defect or issue.

Claims can be submitted through the retailer you purchased from. Clear documentation of the issue will assist our ability to quickly and correctly identify the cause of the issue and help resolve it for you as quickly as possible.

Once your warranty claim has been submitted we will assess the claim and determine if we need any further details. We may require faulty parts to be sent back to our warehouse for inspection/assessment and in this instance, we will cover the associated costs.

We will notify you as quickly as possible of the outcome under this warranty and organise any repair, replacement part or replacement product needed.

Products Damaged in Transit

All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you!  We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via email.

Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.

Issues Outside the Warranty Period

Should an issue occur with a product after its Warranty Period has expired we stock all replacements parts for purchase.  Please contact us via email directly so we can help diagnose the issue and advise what replacement parts and repair are needed to remedy the issue.