Change of Mind Returns

 

1. Createx Toys will allow a return where you have changed your mind, provided that the item in question is:

- returned within 14 days of receiving the order;

- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);

- in a resalable condition; and

- not damaged in any way.

2.    We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

3.    You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Createx Toys, you will not be eligible for a return.

4.    You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

INCORRECT OR FAULTY GOODS

Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged, or incorrect product, please contact us to arrange a return delivery and a refund or exchange.