Shipping Details

How much is standard shipping?

Standard shipping is $9.95.

Who do you send with?

We send with Australia Post.

How do you pack your hats & Pop! Vinyl?

All items purchased at Hat Locker are sent with care to ensure they arrive to you in perfect / brand new condition. Headwear items are placed in a poly-bag & sent in an appropriate size box. Pop! Vinyl items are bubble wrapped for extra protection and sent in a box marked fragile.

What is the order process?

Once you have completed your order you will receive a confirmation email to inform you that your order has been placed. After your order has been picked, packed and fulfilled with Australia Post you will receive a shipment notification & a tracking number for your parcel. We aim to process and ship all validated orders within 2 business days.

What are the expected delivery times?

AUSTRALIA (standard shipping): 2 to 6 business days

AUSTRALIA (express shipping, within express zone): 2 to 3 business days

AUSTRALIA (express shipping, outside express zone): 2 to 6 business days

Do you accept returns?

Yes, we accept returns.

We provide exchanges & returns in situations where a product has been supplied incorrectly, damaged (defective) or considerably differs from the description on the website.

My return was approved, how do I return an item/s?

Once you have notified the team and your return request has been accepted:

1. Re-pack the item in a box or its original packaging. All returns must be unused / unworn and in original condition with all tags and stickers attached.

2. Return Hat Locker address (Hat Locker Team will provide the address). Please note that return postage is covered by the customer as we provide either free & reduced shipping rates.

3. Once your return has been inspected and accepted, you will be issued a refund or store credit to the value of the item(s).