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for eligible products
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Table Specifications
Chair Specifications
Package Contents
Estimated Delivery Time Frame: Dispatched within 24-48H
Estimated Delivery Time Frame: Dispatched within 24-48H
30-Day Returns Policy
We pride ourselves on quality and always do our best to ensure the product that arrives at your home is as you have read and viewed on our product page. We want to make sure that you always receive exactly what you were hoping for and that you love your purchase.
However we do also appreciate that sometimes the product is just not right or you may have a change of mind after placing your order.
If you do change your mind we are here to help. You can return the product to us within 30 days of the date that you have received it and we will be happy to organise a refund for the product for you. (This does not include the shipping)
Your only two responsibilities here will be:
Requirements of ‘as new’ condition are as follows the item must:
We do have some excluded products from our 30-day return policy:
The process of returning the item is as follows:
Unfortunately returns cannot be delivered in person to our depot office or warehouse facilities.
If you need to arrange a return please contact us for assistance and we will be happy to help.
Damaged in Transit
We do our best to package the products with the thought that they will be mishandled in transit and occasionally items still are damaged in transit.
Not to worry we are well aware that this can occur and are here to help resolve this as quickly as possible.
If you receive an item that looks like it could have been damaged in transit (the protective carton is damaged/dented/ has holes/open/wet/looks like it has been dropped) we ask that you kindly take photos of the damage do not accept the delivery and contact us immediately so we can quickly resolve this for you.
We will take the necessary steps to send you a replacement item as quickly as possible and ensure that the damaged item is returned to us.
If you notice the item has been damaged after receiving the item once again kindly take photos and contact us within 5 business days. We will do our best to remedy the issue as quickly as possible.
We pride ourselves on helping you with your order at every step of the way and work hard to make sure we meet your expectations both from a product and service quality perspective.
We are always here to help.
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