All our DXD products are backed by a (2) Year Manufacturer's Warranty. The warranty exceeds the consumer warranties and guarantees under Australian Consumer Law. Warranties are for the Original Owner in the Original location.

We aim to assist promptly and professionally. Your cooperation and patience will help us resolve your issue more quickly. Most issues are resolved promptly with customer assistance.

We will require your assistance in the first instance to "Trouble Shoot" . This may involve sending us photos, adjusting settings, testing and ensuring the unit has been installed and operated with best practice.

Before calling for service, please read all instructions carefully and ensure the item is correctly setup.
Please also ensure you have the following information, have confirmed the following and can provide.

1. Proof of purchase - (Please provide your date of purchase, address, model number)
2. Serial Number of the unit - A Photo will be required.
3. Installation – Has the unit been installed in accordance with the manufacturer’s instructions. A photo will be required. Picture of the unit showing wide shot and also the controller/Contents (if applicable)  
4. Operation – Has the unit been used for its primary purpose, installed and operated accordingly. Be prepared to help “trouble shoot” the issue and provide further assistance, photos or information.

Our customer service team maybe unable to assist you further if you cannot provide requested information.