Shipping Details

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-6 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

Warranty Claims:

Most of our products are supported by a 24-month warranty. This warranty covers all manufacturer's faults with the product. Some of our products may have a different warranty period; please refer to the product description for details. If an issue arises with your order, please don't hesitate to contact us through your Account to submit a warranty claim.

PRODUCT RETURNS FOR WRONG CHOICE OR CHANGE OF MIND

If you change your mind or have ordered the wrong model, you can return the item, but some conditions apply:

Our returns policy is 7 days from the date of purchase. If 7 days have passed since the date of your purchase, unfortunately, we can't offer you a refund or exchange.

A 10% deduction of the purchase price applies to ALL returns for refund to cover administration costs and unrecoverable commissions. Freight costs cannot be refunded.

Please email us for a RETURN AUTHORISATION NUMBER. Please do not send the goods without an RA number, as it will delay your refund processing.

IF THE ITEM IS UNUSED AND UNOPENED

A refund will be paid to you, excluding freight, and the 10% deduction for administration will be made.

Your item must be returned unused, in its original packaging, and in the same condition as when you received it, with no shrink wrapping or security seals broken.

The return freight cost and option insurance are payable by the customer. Doogee Australia is not liable for any damage caused while the goods are not in our possession.

To complete your return, contact us with your order details and we will provide a 'Return Authorisation' number.

IF THE ITEM HAS BEEN OPENED AND USED

The refund for items that have been opened/used is at our discretion. The item will be evaluated upon return, and will be accepted subject to the following terms, or rejected and sent back with a return freight charge applied.

Any item that has been opened or used will be subject to a restocking fee between 15% and 30% (in addition to the standard 10% administration deduction), depending on the condition of the item and whether we accept the item for return.

Any item not in its original condition, physically or cosmetically damaged, or missing parts/seals/protective covers will be returned to the customer or repair/replacement item costs will be deducted from any refund.

Consumable single-use accessories that have been opened/used cannot be refunded.

ORDER CANCELLATIONS

If the item has not been shipped yet and you change your mind, we can cancel and refund your payment. A 10% deduction to cover administration and unrecoverable commissions applies. Please be positive about your purchase when you place an order.

REFUNDS (if applicable)

Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or any deductions that may apply.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow a few days to process your return.

Freight costs are not refundable.

Consumable items that cannot be reused (e.g., screen protectors) will have the replacement cost deducted from the refund.

We cannot accept returns or refunds for products where the PIN/pattern lock/fingerprint security cannot be removed. If we are unable to remove the security locks, the device will be returned to the customer, and the refund will be declined.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, don't hesitate to get in touch with us through your account

Clearance/Sale items (if applicable)

Only regular-priced items are eligible for refunds; clearance/sale items are not refundable.

Shipping

To return your product, please email us first so we can provide the return instructions.

Shipping costs are non-refundable. Return shipping is the customer's responsibility.

Please use a trackable shipping service. We cannot guarantee that we will receive your returned item.