Shipping Details

Estimated Delivery Times Sydney, Canberra: 1 - 3 business days Melbourne, Gold Coast/Brisbane: 3 - 5 business days Adelaide, Perth, Tasmania & Northern Territory: 5-10 business days All other Regional states: NSW: 3 - 5 business days VIC, QLD, SA, NT, WA, TAS: 5-10 business days Business days exclude weekends and public holidays. Please note that these delivery times are approximate only and are provided as a guide. At Creative Play Resources, we make every effort to get your order across to you as quickly as possible. However, we cannot guarantee that your package will definitely arrive within this time frame. Creative Play Resources will not be liable for any delays in delivery caused by Australia Post or other courier service. 

Change of Mind Returns
1. Creative Play Resources will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used, worn, or opened and has all original packaging (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.

2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Creative Play Resources, you will not be eligible for a return.

4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

INCORRECT OR FAULTY GOODS
Our quality control teams inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a return delivery and a refund or exchange.