WARRANTY POLICY
If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.
How Long Is The Warranty?
In addition to our 30-day money-back guarantee, Dr. Pen Australia offers a one-year warranty period from the date your product is purchased.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Dr. Pen Australia will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.
RETURNS POLICY
We do accept returns of erroneous goods provided they are:
- In good, saleable condition.
- In original packaging with seals intact.
Dr. Pen Australia customers are responsible for return shipping costs.
If we receive your order returned undeliverable due to incorrect address or the shipping carrier was unable to deliver your package, Dr. Pen Australia will gladly re-ship or refund your order. If your order is re-shipped, additional shipping charges will be required.
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