Shipping Details

We use Australia Post for our deliveries as they have been reliable delivery partners for many years. The Australia Post tracking tool remains the most accurate guide on estimated delivery dates of your parcel and it will advise you of any delays while your product is in transit. If you have any further questions, we are always happy to help. Our instant message service is the most efficient way for you to receive a speedy response.

Orders placed before 10am Eastern Standard Time (EST) should arrive within 2-5 business days Standard Ground Shipping. If you live in regional areas please expect longer delivery times.

Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays)

We’re dedicated to making your Ecoriginals experience a great one. If you’re not happy with your purchase, the following reasonable conditions apply to our Returns Policy.  These conditions do not restrict the rights or remedies available to you under the Australian Consumer Law.  

For order errors, please get in touch with us within 7 days of receiving your order and provide order details and any relevant pictures, and our customer service team will help remedy the situation.

Kindly understand we do not accept returns for products purely due to change of mind (with exception to swimmer nappies if the sizing is wrong), selection error or nappy or diaper packs that your baby has outgrown.

Our returns policy does not cover leaking due to incorrect sizing purchase. We’re happy to work with you on your fit, please contact customer service for helpful tips and tricks.

• Items marked as Final Sale and promotional items (e.g. free gifts with purchase, buy one get one free items) cannot be returned or refunded.

• Trial Packs cannot be returned or refunded.

• Gift cards cannot be returned or refunded

• Original shipping and handling fees and international surcharges are not eligible for refund.

   

If you’ve ordered the wrong size
in error, we will happily exchange provided the following condition are met:

• Please notify within 7 days of receipt of product

• Kindly understand that we require the customer to cover the cost of return shipping.

• Due to the nature of our products we are unable to accept exchange due to packs of nappies or diapers your baby has outgrown.

• Items must be returned in the same condition as you received them. This means the item must be unopened, in the original undamaged packaging.

Our friendly customer service team are always on hand if you have any questions or concerns