Shipping Details

• Dispatch next business day from our warehouse in Woodville North SA 5012;

• Please allow 3-8 business days, after dispatch, for delivery to metro and greater metro areas;

• Please allow up to 12 business days, after dispatch, for delivery to regional and rural areas.

WARRANTY POLICY

Best Fitness warrants that the Product you have purchased for non-commercial, personal, family, or household use from Best Fitness is free from defects in materials or workmanship under normal use during the warranty period. It excludes paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.

BEST FITNESS STRENGTH PRODUCTS [In-Home Warranty]

• 3 years on the Frame

• 1 year on ALL parts.

• 1 year on motor (if applicable)

• 3 months on electronics (if applicable) 

BEST FITNESS CARDIO PRODUCTS [In-Home Warranty]

• 5 years on the frame

• 5 years on motor (if applicable)

• 1 year on parts

• 1 year on electronics (if applicable)

• 3 months on wear parts (if applicable)

POWERLINE PRODUCTS [In-Home Warranty]

• 10 YEARS: Frame

• 1 YEAR: Parts

ENDURANCE PRODUCTS [In-Home Warranty]

• LIFETIME on Frame

• 5 Years on Parts

• 2 Years on Electronics (excludes batteries)

• 6 Months on Wear Items

ENDURANCE PRODUCTS [Light Commercial Warranty]

• 15 YEARS on Frame

• 3 YEARS on Parts

• 2 YEARS on Electronics (excludes batteries)

• 6 Months on Wear Items

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

To return your product, you should mail your product to: Best Fitness Equipment, 6 Leeds Street, Woodville North SA 5012, Australia (attn: Steadfast Warehousing and Distribution). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.