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24-48 hour dispatch
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Know the status of your door or window. Unassuming and a breeze to install with no tools required, Eve Door & Window fuses cutting-edge convenience with everyday peace of mind. And better still, it can control other HomeKit-accessories in your home whenever doors or windows are opened or closed.
Rule your home.
Refine scenes with rules to automate your home on your conditions. Have your hallway automatically illuminate upon entry, but only after sunset. Or have your heating pause when you open a window, provided it's cold enough outside.
Command on demand.
Set scenes in a flash via Siri, your Control Center, or Apple Watch. Easily engage accessories using the Home app on your iPhone, iPad, or iPod touch. And to see concise records, gain insights, and enjoy full control of your connected home, look no further than the Eve app.
Safe as houses.
Eve accessories are exclusively HomeKit-enabled. Your personal data is under no circumstances captured, saved to a cloud, or sold. Even when accessing your home remotely via your home hub, all data is end-to-end encrypted and stored on your iPhone or iPad. Superior privacy, advanced security, and absolute peace of mind – it’s all here.
Truly smart.
Eve accessories ensure reliable operation independently of any bridges. Setup is quick and easy. Energy consumption is minimal. And accessory response time is snappy. Connect to them directly via Bluetooth – or automatically via Thread thanks to your HomePod mini.
Compatible with your ecosystem.
Straight out of the box, Eve accessories work with your iPhone, iPad, iPod touch, and Apple Watch. Your HomePod, HomePod mini or Apple TV will serve as a home hub, seamlessly automating your accessories and keeping you connected while out and about.
All items are dispatched from our facility in Sydney NSW with Australia Post eParcel services or equivalent Australian couriers with full online tracking numbers. PO Box/Parcel Collects are accepted.
Our efficient processing facility ensures swift and accurate dispatch of your order.
Delivery may take 2-8 business days.
Warranty Claims/Faulty Goods
In the case your product is faulty or damaged please contact us via the Order History in your Account dashboard for a return authorisation. Once your return has been authorised, you will receive return postage instructions. Faulty products will be tested to confirm the fault, and refunded or replaced if found to be faulty. Items found to be working will be charged a re-delivery fee to return the item to the buyer. Please check the Manufacturer's website for support and/or latest updates & patches which can provide solutions to most common problems. Some product warranties/troubleshooting are managed directly by the manufacturer, you will be guided and notified of this should that be the case. However, all eligible items can still be returned to us to handle warranty claims.
If your item arrives faulty or not as described, please contact us for an agreed resolution. Please contact the product's manufacturer for troubleshooting and more details about warranty terms.
All change of mind returns must be sealed in their original packaging, unused, unopened and in new resalable condition. Any returns found to have been opened, used or damaged will not be eligible for refund or exchange.
Please note:
1. Customer will be responsible for any return postage costs
2. Processing time is generally 1 week from when we receive the faulty unit
3. Claim may result in a repair, new or refurbished replacement, or refund depending on manufacturer approval
4. Customer should provide their invoice number and item's serial number (if applicable) when contacting us
Estimated Delivery Time Frame: 2-8 business days
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