External Aquarium Water Filter & Pump 2400L/H

Shipping Details

98% of products are dispatched within 1 business day. Ensure your address is correct during checkout. To aid in speed of delivery, our system cannot accept order cancellations following payment. Allow 5-10 business days for delivery. Your item will be sent via Australia Post unless stated otherwise on the listing.

Buyers will be able to trace the delivery online with a unique tracking number.

• Please be aware that PO Boxes cannot receive items above 25kg or longer than one metre.
• Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.

AusPost Deliveries (default provider)

The buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.

A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.

Courier Deliveries (check product page)

Once your item reaches the nearest depot, the Courier provider will contact the buyer via phone to notify of the delivery day. Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

• Courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
• A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
• We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.

Returns

The seller returns policy does not limit or restrict your statutory rights under Australian Consumer Law. You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required.  Within 60 days of the customer purchasing the item, the seller may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).

Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.

Returns are accepted in line with our warranty conditions.

Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered. 

If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).

While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.

30 Day Returns:

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below: 

• We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time. 
• The item must be returned at the buyer's cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf) 
• The item is securely packed to ensure it is received in original and re-saleable condition. 
• The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received 
• Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging. 
• Handling fees will apply at 15% of the purchase price. 
• The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 15% postage fee will also be deducted from the refund amount. 
• If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required 

If you wish to take up this offer, please send us an email stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, issue you a Return Authorisation (RMA) number. All other relevant information will be given to you at this time. The seller will not accept the return of any item/s without an RMA attached.