RETURNS & CHANGE OF MIND:
Our products come with a 12 month warranty.
If you are not 100% happy with your purchase, please contact us within 14 days of delivery to arrange for a change of mind return.
All return items must be unused, undamaged, in original condition and in original packaging.
Please note that returns due to change of mind will incur a return label fee(varies depending on customer's address) and a 10% restocking fee.
Shipping costs are non-refundable, if your purchase included free shipping, the actual cost of shipping will be deducted from your refund amount
Any return items that have not been approved will not be accepted
Before signing for your items we recommend you opening and inspecting the packages to ensure all the items are in good condition.
If the product you receive has arrived damaged, it will be repaired, replaced or refunded at the discretion of oliandola.
If you notice any damage to your goods upon receipt, please notify the couriers and contact us ASAP with relevant images and evidence.
We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, and failure to install or use in accordance with manufacturer’s instructions or failure to take reasonable care.
Please note returned products that are non-defective, are subject to a 10% restocking fee. This also applies to orders cancelled while in transit.
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