Shipping Details

SHIPPING FAQ’S

WHEN WILL MY ORDER BE SHIPPED?

Matcha Maiden orders in stock are usually dispatched within 2 business days of your purchase. The time it takes to arrive depends on your location and the shipping option you choose.

WHAT SHIPPING METHODS DO YOU USE?

• In Australia, we use Australia Post’s regular services.

Delivery Time Frame?

• 2-5 Business days

Change of Mind Returns:

We want you to love your product so if you are not completely satisfied with your purchase let us know.

Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:

• Postage is paid by the customer

• The product must be returned in the original packaging, accessories included

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

• Fees may apply

Warranty Claims:

Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.