Shipping Details

At Throne Boss, our goal is to offer you the best value shipping options, no matter where you live. We currently have FREE domestic shipping and paid Express Post shipping options for Australia.

We know you want your products quickly, so we will do everything possible to make this happen.

The time frame for order delivery is divided into two parts: 

1. Processing Time: Order verification, tailoring, quality check and packaging. This is done within 24 hours [SAME DAY DISPATCH] after the order is placed on business days. For example, an order placed on Monday should be dispatched on Tuesday. An order placed on Saturday will also dispatch Tuesday as Saturday is not a business day.

2. Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to you, and is in addition to the Processing Time. AUSTRALIA: Standard shipping is 4-8 business days, and Express Shipping is 1-3 business days. Both Standard & Express, shipping time frames, are based on Capital City Area locations; some country areas may be a little longer.

FREE Shipping: Free Standard shipping is available on all deliveries within Australia.

Once payment is made, orders are considered final, and it may not be possible to make changes to the products ordered or delivery address before dispatch, should you change your mind. Please email us ASAP after placing the order should you wish to make a change, but we cannot guarantee that this is possible, in which case the change of mind refund policy will apply.

Returns 
We want you to be 100% happy with your purchase! So you're welcome to return your product within 30 days of the order date for a full refund for an unused product. If you choose to upgrade to express post shipping, the express post amount is not refunded when you return your product.

12 MONTH WARRANTY: We stand by the quality of our product, so if within 12 months of purchase there is a defect in the product (and the product has been used for its intended purpose) then we'll gladly repair, replace or refund the product (the option at our discretion) for you. This is in line with the Australian Consumer Protection Act. Note: warranty claims will be invalid if the warning label has been removed from the bean bag.

You must start the return process within 30 days of the order date for authorisation of your return. We'll then let you know the next steps to start the return process. You are required to pay for return postage, except where the return relates to a faulty or damaged on arrival product. In which case, we will refund your reasonable postage costs. You must notify us of any damage within 7 days of receiving your order.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is approved for return more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-7 days (dependent upon your payment provider). Note: Orders placed with AfterPay or Zippay (BNPL) will have the BNPL fees (approximately 6%) deducted from the refunded amount, as BNPL does not refund this to us. This only applies to change of mind refunds and not warranty claims.