Shipping Details
All items are dispatched from our warehouse in Sydney, Australia.
Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.
We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.
We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.
Some products may be dispatched in more than one carton.
We currently dispatch only to addresses within Australia.
We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.
Warranty
This warranty applies for the period defined on the product or on the item description.
• Dead on Arrivals (DOA) claims must be accompanied with proof of purchase and be reported within 14 days from the date of invoice;
• You may be required to perform simple troubleshooting steps and/ or provide evidence to demonstrate the fault before a return can be initiated;
• Some vendors prefer to deal with warranty cases directly with end-users, you may be required to contact the vendor directly for warranty claims;
• Minimum 12 months warranty on all items from the day of purchase;
Returns
Change of mind requests must be accompanied with proof of purchase and be reported within 14 days from receiving the item;
The item(s) must be returned to us in a factory sealed and unopened condition, a deduction of up to 50% from the refund may occur to recover the lost value of the item.
Please be advised that return postage is to be paid by buyer. We reserve the right to refuse a refund on a change-of-mind return if the item(s) is no longer in a merchantable condition*.
*Merchantable condition refers to the item being Brand New
Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product.
Shipping
• We currently dispatch only to addresses within Australia.
• We regret that we do not deliver to Parcel Lockers.
• If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund.
• Buyers must agree with the above postage and handling terms before purchase.
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