Shipping Details

Delivery varies by location, please see the expected timeframes to receive your product below:

• Metro: 1-4 business days

• Regional: 1-8 business days

No delivery to PO Box addresses or Parcel Lockers.

Returns

We're confident you'll love your Gigi products. We offer our customers a 30-day Satisfaction Guarantee, so if you don't love it you can return it to us within 30 days from receiving your item(s).

To be eligible for a return, your item(s) must be in the same condition that you received them, unworn or unused, and in their original packaging. You will also need your receipt or proof of purchase.

To start a return, you can contact us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send us your package. Items sent back to us without first requesting a return will not be accepted.

Remember, you can always contact us directly with any return questions.

Damage and issues

Please check your product(s) when you receive your order, and contact us immediately if anything is defective, damaged, or if you receive the wrong item, so that we can fix the issue for you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and checked your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.