Shipping Details

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-10 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

 

Our warehouse: Oakleigh South VIC 3167

Gioia Casa Warranty Information

Quality and Assurance You Can Trust

At Gioia Casa, we are committed to providing our customers with high-quality bedding and linen products. We take pride in our craftsmanship and materials, ensuring that every item meets our stringent standards. To reinforce our commitment to quality, we offer a comprehensive warranty on all our products.

Warranty Coverage

Our warranty covers any defects in materials and workmanship under normal use and care. This warranty is applicable to all bedding and linen products purchased from Gioia Casa and is valid for the original purchaser from the date of purchase.

Duration of Warranty

● Bedding: Includes comforters, duvets, and quilts - 6-month warranty

● Sheets and Pillowcases: Includes flat sheets, fitted sheets, and pillowcases - 6-month warranty

● Mattress Protectors and Toppers: Includes all mattress protectors and toppers -

6-month warranty

● Pillows: Includes all types of pillows - 6-month warranty

● Throws and Blankets: Includes all throws and blankets - 6-month warranty

● Other Linen Products: Includes table linens, towels, and similar products - 6-month warranty

What Is Covered

● Material Defects: Issues related to the fabric or other materials used.

● Workmanship Defects: Problems with the construction or stitching.

● Color Fastness: Significant fading or color changes under normal laundering conditions.

What Is Not Covered

● Normal wear and tear

● Damage caused by improper care or misuse

● Stains or discoloration due to external factors (e.g., spills, cosmetics, or body oils)

● Pilling, unless it is caused by a defect in material or workmanship

● Changes in personal preferences (e.g., softness, firmness, size, color)

Change-of-Mind Return Policy

For any returns, please contact us via your account:

1. GIOIA CASA will allow a return where you have changed your mind, provided that the item in question is:

- Returned within 14 days of receiving order;

- As new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);

- In a resalable condition; and

- Not damaged in any way.

2. We cannot accept change-of-mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by GIOIA CASA, you will not be eligible for a return.

4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.

5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

How to Make a Warranty Claim

To file a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team.

2. Provide Proof of Purchase: Include a copy of your original receipt or order

confirmation.

3. Describe the Issue: Provide a detailed description of the defect or problem.

4. Include Photos: Attach clear photos of the defect to help us assess the issue.

Claim Process

Once we receive your claim, our customer service team will review the information and contact you within 5-7 business days. If your claim is approved, we will provide one of the following solutions, depending on the nature of the defect:

● Repair: We may choose to repair the defective item.

● Replacement: If repair is not possible, we will replace the item with the same or a comparable product.

● Refund: In some cases, we may offer a refund of the purchase price.

Important Notes

● This warranty is non-transferable and applies only to the original purchaser.

● All shipping costs associated with warranty claims are the responsibility of the customer.

● Gioia Casa reserves the right to refuse a warranty claim if it does not meet the warranty conditions.

Contact Information

For any questions or further assistance, please contact our customer service team:

● Business Hours: Monday to Friday, 9 AM - 5 PM (local time)

Thank you for choosing Gioia Casa. We are dedicated to ensuring your complete satisfaction with our products and services.