Shipping Details

Please make sure you provide us with an accurate delivery address, email address and contact phone number so we can contact you if there are any issues with your consignment.  Note, we have worked hard to streamline our processes so you receive your order as quickly as possible. Once you have placed your order, these processes mean that changes to the product ordered, order cancellation or changes to delivery addresses are not always possible.  Please double check ALL your information is correct at the time of ordering, including your choice of product; if you need to alter this, and IF we can make your requested change after the order is placed, you will incur a processing fee.  

How long will it take to receive my order?

We dispatch orders within 2-3 working days from receiving your order (example – order placed on a Monday will appear in the Tuesday order batch and be despatched by Thursday). All orders are dispatched from Metro Melbourne postcode 3194.  Please note public holidays, and large sales events such as ‘Black Friday’, ‘Easter’, ‘Stocktake sale’ or ‘Boxing Day sale’ can add time delays to dispatch, and delivery timelines with Aus Post due to the volume of orders placed. We pack every order carefully to ensure it reaches you in good condition, your order will be sent through Australia Post or one of our preferred couriers. All consignments are trackable, via the link on sms. We ask that you PLEASE check the Australia Post website for delivery times from Metro Melbourne to your postcode. Once products leave our warehouse  the delivery carrier becomes responsible for any delivery updates.  

If you get a pending tracking ID in your shipping confirmation email or text, please give it some time (12-24 hours) for it to show in the Australia Post system.

Australia wide shipping

We offer a $12.95 flat rate shipping option for orders under $99, and FREE shipping for orders over $99.

We do not offer pickup.

Express shipping - Australia Only, not available for NZ customers.

Express Shipping items will be picked, and packed ready for dispatch the same day, if ordered prior to 2pm.  However, they MAY NOT be collected by Australia Post that same day, and will therefore be collected the following business day.  Please be aware of this if you chose the Express option.

Express Post is based on a combination of physical and cubic weight, and the destination. Our rates are based on those published by Australia Post for shipping from Melbourne metro postcode 3194. Due to the sometimes cumbersome size and irregular size of the products we ship, Express Post shipping may appear costly, as Australia Post will apply the cubic weight charge.  This element of charging is outside our control if you choose this option. 

See below for items unable to be sent via Express Post.

Goods that cannot be sent Via Express Post 

Helmets cannot be express shipped due to lithium batteries contained in these products, that are unable to travel by air freight. 

Will my order be securely packaged?

We take great care in ensuring your order is packaged correctly and securely. We want to make sure your item arrives to you how you expect it, and it is always packaged in an outer carton to protect the colour box from damage.

Something is missing from your order?

We carefully pick, pack and check each order. If you discover any item missing from an order please contact us within 48 hours of receiving your order by calling us on 03 9553 3447, and we will advise email address for correspondence.

Please provide proof of purchase and images if the product is incorrect.

 

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.   You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.   You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Wheels and Motion Warranty

Globber products are covered under Australian warranty for hardware failure, up to 24 months from date of purchase.  Globber E-scooter batteries are covered by a 1 year warranty from the date of purchase, and the Globber Trike Raincover for 6 months from date of purchase.   Italtrike products are covered under Australian warranty for hardware failure, up to 24 months from date of purchase.   All other brands provide warranty against manufacturer defects, for the original owner, up to 12 months from the date of purchase.

Our warranty covers direct manufacturing faults or failures in our products. With all extreme/ high risk sports, skateboard and scooter equipment suffers damage as a direct result of participation in the sport; and this damage to equipment is not covered under warranty.

Damage due to misuse, abuse, prolonged sun exposure, modification, and regular wear and tear is excluded. Warranty does not cover wheels or bearings, chips, scratches, chunking, flat spots, bending, snapping, cracking or other damage of parts that is a result of normal use.  Lightweight EVA foam wheels on Trikes are not all terrain wheels, and will not be covered for improper use.   NOTE that ‘self-repairs’ prior to a warranty claim void this warranty, as will incorrect assembly, or failure to follow assembly instructions.    

The final claim is at the discretion of us as the distributor or manufacturer of that product, and no warranty claim is guaranteed.   We reserve the right to deny any warranty claim and will never issue credit or a cash refund.  We only stock reputable brands that stand behind their product.

You must be the original owner and able to provide proof of purchase (credit card receipt is fine) and provide at least two photos of your scooter, one of the damaged part and one of the complete scooter.   

c.  You can then email with the above detail, plus your full name, address and mobile number, to make a warranty claim.  We will then assess your claim, and advise you of the outcome. Should we require the goods returned, we will offer a return solution at no cost to the claimant. If we deem spare parts will fix the issue, we will send the parts at no cost to the claimant.

The item arrived damaged or missing items

All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing items, we will gladly replace the damaged or missing parts to you. Should we require the goods returned, we will offer a return solution. NOTE that ‘self-repairs’ prior to a warranty claim void this warranty, as will incorrect assembly, or failure to follow assembly instructions.    

All claims for damaged or missing items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.  Please call us on 03 9553 3447, and we will advise email address for you to send photos.  Do not send the item back, until we advise next steps. We will assess the parts required from the photographs supplied. We will either repair or replace the product for you, or if stocks are exhausted, offer a similar product as a replacement at no cost to the claimant.

Change of Mind Returns

Consumers are not entitled to a refund under the ACCC consumer guarantees, if they got what they asked for but simply changed their mind, the product did not fit, they found the product cheaper somewhere else, or decided they didn’t like the purchase or had no use for it.  This is highly applicable to helmet purchases so PLEASE ensure you measure your child’s head as per instruction and choose the correct size.

All claims for a refund for a change of mind return must be made within 5 business days of receiving your order. 

 quoting your Invoice number and the items you wish to return. You will be advised via return email the address for the item to be sent.

Return items will be sent at your own cost, Wheels and Motion will not cover the postage or freight for change of mind purchases. Note, any shipping rates will not be refundable, only the product cost.   The goods must be sent back to the nominated address and be in their brand new, undamaged condition, and in undamaged packing, to allow to be resold. It is your responsibility to ensure the item/s are packed securely to avoid possible damage from shipping. If these criteria are not met, you may forfeit your refund.   Your refund will be processed back on the original payment method.

We appreciate your patience, kindness and respect, while we assist you with your query.