Shipping Details
Order Processing and Dispatch:
When you place an order, we dispatch your items within 24–48 hours. If there's any unexpected delay, we'll promptly update you with a new estimated delivery time.
Delivery Timeframes:
Delivery times vary from 2-5 working days from the payment date.
Estimated Shipping Times (Business Days):
NSW Metro: 1-2 business days
NSW Regional: 2-3 business days
VIC Metro: 1-2 business days
VIC Regional: 2-3 business days
QLD Metro: 1-2 business days
QLD Regional: 2-3 business days
ACT: 1-2 business days
SA Metro: 1-2 business days
SA Regional: 2-4 business days
NT Metro: 4-6 business days
NT Regional: 5-7 business days
WA Metro: 4-5 business days
WA Regional: 6-7 business days
TAS: 3-4 business days
Products can only be returned if:
The product does not match the description on Website or catalog.
The product did not match the customer’s expectations.
The product is faulty or damaged.
All products can be returned, as long as they are in original packaging and unused.
100% credit will be provided, less shipping costs. Customer must pay for return shipping
To ensure a smooth Refund process, kindly adhere to the following guidelines:
Item Condition:
Returned items must be in their original condition.
No scratches, tears, or damages to the products.
Items must be attached in their original packaging.
Restocking Fee: A restocking fee of 20% may be applicable.
Customized Orders: Refunds are not offered for customized orders, including Stair Nosing, Height Bars, Modular Rail, or Signage, Stencils, Powder coating
Return Shipping:
Return shipping costs are covered by us if the return is due to our error.
Refunds are typically processed within four weeks, including transit time and bank processing.
If you need to initiate a return, please contact us promptly with your order number and product details. We will provide swift instructions for the return process.
Please note that postage for returned goods is the responsibility of the sender. Refunds will be processed using the original payment method, excluding the initial delivery charge unless the return aligns with statutory rights (e.g., faulty or incorrect items).
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