Shipping Details
Delivery varies by location; please see the expected timeframe to receive your product below:
No delivery to PO Box addresses or parcel lockers.
If you are unavailable at the time of delivery, redelivery fees may apply.
Returns
At ReDial, we offer a straightforward return policy. If you're not completely satisfied with your device, contact us to receive a pre-paid label for returning it to PhoneCycle Pty Ltd.
Please note:
Refunds or exchanges are processed after the item is received and tested by PhoneCycle Pty Ltd.
Our guarantee does not cover devices damaged by user actions, such as water damage or drops.
Attempting to repair the device voids the guarantee.
Change of Mind (COM) Returns
For change of mind returns, customers are responsible for delivery costs.
COM policies are separate from warranty policies and do not apply to product issue returns.
Warranty
All devices come with a minimum 12-month warranty. Register your device to be eligible.
Our warranty covers functional defects, offering repair or replacement for faulty devices.
The warranty excludes damage caused by improper use, such as water damage or drops.
Defective Items and Timeline Restrictions
There is no deadline for reporting damaged or faulty products.
We offer fair solutions for any product issues, following ACCC guidelines.
Each case is assessed individually, without strict time limits.
Customers are not required to pay for return shipping on damaged, faulty, or DOA (Dead on Arrival) items.
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