Shipping Details
Metro: 1-3 business days
Regional: 2-5 business days
Warranty and Refunds:
This warranty applies whenever Reebelo Australia Pty Ltd ABN 52 641 662 197 ('we', 'us', 'our') supplies Goods to the customer ('you', 'your'). If you are a 'consumer' under section 3 of the Australian Consumer Law, the following applies:
Our Refurbished devices and accessories (referred as "Goods) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
Definitions In this document:
(a) Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of the relevant State and Territory fair trading acts;
(b) Goods means refurbished devices or accessories supplied by us to you;
(c) Refurbished Goods means any refurbished devices and accessories described as being in Premium, Excellent, Good, or Acceptable condition at the time of purchase.
14 Days' Free Returns:
If, within 14 days after receiving the Goods, you have changed your mind, you can submit a claim under this Warranty and Refunds policy (14 Days' Free Returns). To be eligible for a 14 Day Free Return, the Goods must be in the same condition they were received with the original packaging intact, be free of any passwords and/or passcodes (including removal of AppleID/Google accounts) and include all accessories with which the Goods were delivered. We will not be liable for returning to you any other items that are shipped along with the returned Goods.
12 Months' Warranty against defects:
If, within 12 months from the date of purchasing the Goods, you have identified a defect under normal usage condition, you are eligible to submit a claim under this Warranty and Refunds policy (12 Months' Warranty).
Are there any exclusions to claiming the 12 Months' Warranty?:
Subject to any rights or remedies that may apply to you under the Australian Consumer Law, the warranties available under this warranty do not apply in relation to:
(a) refurbished Goods, any defects, flaws or variations in the quality or functionality of the Refurbished Goods that were stated to you at the time of purchase;
(b) defects or damage resulting from your negligence, abuse or misuse of the Goods, including inadequate or improper maintenance, exposure to liquids, accidents, any use for which the Goods was not designed or for any ordinary wear-and-tear;
(c) your failure to follow the manufacturer's instructions or adhere to warnings; or
(d) any damage caused by modification to the Goods carried out on the Goods by anyone other than a certified technician authorised by us.
Water Resistance and Water Damage:
Please note that Refurbished devices sold on Reebelo do not maintain water resistance, due to the refurbishment process. Water damage or ingress is not covered under the Reebelo 12 Month Warranty. Once we receive your claim, one of our representatives will help to determine, acting reasonably, whether your warranty claim is valid and, if it is, will inform you how we may honour it. We may require you, after you lodge your claim, to provide proof of purchase details, to respond to questions that are designed to assist with determining potential defaults, and to follow our procedures for obtaining warranty service, which may include a physical or virtual inspection of the Goods. You must respond to all requests promptly, and if you do not then we reserve the right to consider your claim to be abandoned. If you are requested to return the Goods to us for inspection or repair, you are responsible for packing the Goods securely for shipping. You are responsible for any damage to the Goods while in transit. You must ensure that you back-up and remove all personal information stored on the Goods (including signing out of AppleID/Google accounts). Subject to any rights or remedies that may apply to you under the Australian Consumer Law, we will bear the reasonable delivery cost of any required return of the Goods. However, if we determine that your claim is not valid after receiving and inspecting the Goods, you will be responsible for the cost of return (and any re-delivery) of the Goods.
What are my remedies?:
Subject to any rights or remedies that may apply to you under the Australian Consumer Law, if you submit a valid warranty claim, we will, at our option, repair the Goods, refund the cost of the Goods, or replace the Goods with goods that are at least equivalent in function and quality. If Goods (or components of Goods) are replaced, any replacement item becomes your property, and the replaced Goods becomes our property.
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