GRANITE GEAR modern design and high quality travel backpack, GRANITE GEAR bags strictly use waterproof resisting abrasion-proof high quality materials. Meanwhile, GRANITE GEAR brand use sedate color to accent its low-key and luxury to bring a brand new experience of luxury business and travel.
**Due to different measuring, tolerance of 1-2cm (0.4-0.8 inch) would be acceptable.
Warranty Policy
All products come with a 24-month manufacturer warranty. If a product becomes defective within 24 months, we will cover the cost of repairs or send out a replacement.
If the model purchased is no longer available, we will exchange it for a replacement of similar value.
Our warranty does not cover mishandling by the user, e.g., accidental damage, misusage, mishandling, defects caused during delivery or third-party usage. If there are defects caused during delivery, please make a claim to the carrier as soon as possible.
Returns Policy
We accept returns/exchanges for all items within 14 days of purchase. In the event that you want to change your mind, simply send back the unwanted items and we will issue you a refund/exchanges. Please note, the Return Policy only applies when:
Estimated Delivery Time Frame: 2-6 business days
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The specification of the product have to be correct. Regarding the size of G5020 in the specification 20 x 15 x25, I doubt and request the confirmation, and had a response from MyDeal :'The seller has gotten back to me, advises that it is 15cm. They state that original is 7cm and can be extend to 15cm'. But it is not right, the deep actually 7cm (rather 15cm) and cannot extend to 15cm. I understand this is a confirm from the seller to MyDeal, the MyDeal staff actually had a good patient and attitude to my response of another 2 similar products. MyDeal should provide a correct spec in the ad even from the seller.
Mar 31, 2019