Shipping Details

Heaven Costumes Shipping Information

Express delivery is a flat rate of $16.00.

• 1-2 business days for delivery to major Australian cities - Delivery excluding weekends

• 2-3 business days to major regional centres - Delivery excluding weekends

• 2-3 business days to everywhere else (within Australia only) - Delivery excluding weekends

14 Day Change of Mind Returns! No Hassles, No Questions Asked!

Customers will be required to pay relevant shipping charges through their chosen parcel delivery service.

Return options include:

• Exchanges

• Refunds

Please note that there are a number of items that can not be returned:

• Hosiery once opened

• Wigs if they have been opened

• Items that include underwear

• Opened booty shorts

• Make up if opened

• Pierced earrings

• Inflatable products

• Any other items that are of a personal nature

• Bargain Box or Sale items

• Products with missing or incomplete packaging

• Special order or bulk order items (if accepted may be subject to a 30% re-stocking fee)

Faulty or damaged items:

If you have received a faulty or damaged item, please contact us and let us know. We will work with you to reach a reasonable solution in the form of a refund or replacement.