Shipping Details
Shipping Details
Delivery varies by location, please see the expected timeframe to receive your product below:
If you are unavailable at the time of delivery re-delivery fees may apply.
Estimated Delivery Time Frame: 2-6 business days
Authority to Leave (ATL) Goods – Consent
You may provide consent for goods to be left unattended and without a signature at the nominated delivery address. If you require a signature upon delivery, please ensure the “ Signature not required on delivery ” option is not selected during the online checkout process.
By providing ATL consent, you acknowledge and agree that the order will be considered delivered in full once the courier has left the goods at the specified address.
Please note: Werko and its couriers do not accept responsibility for any loss or damage resulting from the Authority to Leave delivery method.
At Werko, your satisfaction is our priority, and we are committed to providing the best shipping options for your needs. If you have any questions or need further assistance regarding our shipping policy or delivery time frame, please do not hesitate to contact our dedicated team.
Thank you for choosing Werko. We appreciate your business and look forward to serving you with efficient and reliable shipping solutions.
Warranty & Return Policy
This returns policy is provided in addition to your rights under the Australian Consumer Law (ACL). We want you to be completely satisfied with your purchase and are here to help if something goes wrong.
📦 Change of Mind (COM) Returns
We offer 30-day change of mind returns from the date of delivery, under the following conditions:
The item must be unused, in original packaging, and in resalable condition
Proof of purchase is required (e.g. invoice or order number)
Return shipping is at the buyer’s expense
Refunds will be issued to the original payment method only
Please Note:
To request a change-of-mind return, please contact us with your order number and reason for return.
🔧 Faulty, Damaged, or Incorrect Items
If your item is faulty, damaged, or incorrect, we will resolve the issue in line with ACCC consumer guarantees. This includes offering a refund, repair, or replacement, depending on the nature of the issue.
You may contact us at any time after delivery—there is no time limit for reporting product issues under ACL
You must provide your order details and photos or evidence of the fault where applicable
Return shipping will be covered by us for faulty, damaged, or incorrect items
Every case is assessed individually and fairly
🚫 Non-Returnable Items
We do not accept returns for the following items (unless faulty or not as described):
Perishable goods (e.g. food, flowers, or plants)
Custom or personalised products
Personal care goods (e.g. cosmetics, hygiene items)
Hazardous materials, flammable liquids, or gases
Gift cards or digital products
🔁 Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return the item (if eligible), and once the return is accepted, place a new order for the replacement item.
💰 Refund Process
All refunds will be made to the original payment method only. Refunds will not be issued as store credits or gift cards.
📮 Return Instructions
To initiate any return or report an issue, please contact us with your order number and details of your request. If approved, we’ll provide:
Return shipping instructions
A prepaid return label (if applicable, e.g. for faulty or incorrect items)
Items sent back without prior approval will not be accepted.
📦 Authority to Leave (ATL) Disclaimer
If you opt for Authority to Leave at checkout, your parcel will be considered delivered in full once the courier drops it at your specified address.
Please note: Neither Werko nor our courier partners accept responsibility for loss or damage when ATL is selected.
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