Shipping Details

Orders dispatched within 24 hours of receiving orders. Same day dispatch if orders are placed before noon (12pm) AEST.

We do not provide refunds for change of mind. We accept exchange for another item.

Please check our SIZE GUIDE for measurements.

Returns and Refunds Policy

Faulty Product

If you have received a product that is faulty, defective or less than perfect, we will 100% replace it with another - no questions asked!  We won't even ask you to return the defective product.  We simply ask that you send us an email with your order details and include a photo showing the problem so that we can forward this to our manufacturer.  

Received the wrong order

If what you received is not what you ordered, please let us know right away and we will send you the right items you ordered along with a paid return satchel so that you can send back the incorrect item(s) to us without any out of pocket costs to you.

Exchanges 

If the product you chose is not quite the right size or you prefer a different design or colour, we are more than happy to exchange this for the correct size or a different design or colour.

• Items being returned must be unused, unwashed or in a resalable condition and in its original packaging with tags.

• You are responsible for the cost of shipping items back to our warehouse.

• We will ship your exchange item free of charge.

• A $9.95 handling and processing fee will be applied with returns (see below for more info).

Change of Mind

• We do not provide refunds if you change your mind.

• You have the option to request an exchange for another item.

• Items being returned must be unused, unwashed or in a resalable condition and in its original packaging with tags.

• You are responsible for the cost of shipping items back to our warehouse.

• A $9.95 handling and processing fee will be applied with returns (see below for more info).

Handing & Processing Fee
There is a $9.95 fee that will be applied for ALL returns for exchange. The reason we charge this is because there are costs associated with inspecting and repackaging products that are sent back. We are a small business and cannot absorb these added costs especially since we are already shipping your exchange item free of charge.

What happens when we receive your returned item

• We will create an exchange order containing the item(s) you have selected to exchange with. 

• Your exchange order will be emailed to you for review and to complete any outstanding amounts owing i.e. cost difference between products, handling & processing fee.