Shipping Details

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-6 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

The sale of Goods by Nubevest Pty Ltd will be subject to certain laws including, without limitation, the Australian Consumer Law ("ACL"). Our Goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act")

FOR CHANGE OF MIND RETURNS

The item must be returned with all the original accessories and packaging within 14 days from receiving the order/s at your expense.

ASSESSMENT OF GOODS FOR RETURN

Nubevest Pty Ltd reserves the right to assess the eligibility of Goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All Goods which a customer wants assessed for return must be:

1. accompanied by proof of purchase from Nubevest Pty Ltd either by providing a receipt or other proof of transaction; and

2. unmarked and complete with instruction books and accessories such as remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories supplied as part of the purchase.

Please note that it may be necessary for the manufacturer of the Goods to inspect the Goods in order to assess eligibility for return. Nubevest Pty Ltd will endeavour to procure such assessment within a reasonable time.

While Goods are being assessed, Nubevest Pty Ltd will not be deemed to have accepted the Goods for return.

WHEN GOODS WILL BE ACCEPTED FOR RETURN

Except where required under the ACL or other applicable consumer protection laws or regulations, Nubevest Pty Ltd will accept Goods for return in accordance with this Returns Policy and only after assessment as set out above, where the Goods are returned in the compliance with 1. and 2. above and:

1. fail to meet a consumer guarantee under the ACL; or

2. are subject to any express warranty given by:

(a) Nubevest Pty Ltd; or

(b) the manufacturer of the goods.

and the goods are returned in accordance with the terms of that warranty.

WHAT HAPPENS WHEN GOODS ARE ACCEPTED FOR RETURN?

Subject to any obligation of Nubevest Pty Ltd at law to the contrary, when Nubevest Pty Ltd accepts Goods for return:

1. for a failure to comply with a consumer guarantee which is not a "major failure", Nubevest Pty Ltd may either:

(a) have the goods repaired or provide an identical replacement; or

(b) provide a refund of the amount paid for the goods;

within a reasonable time.

2. for a failure to comply with a consumer guarantee which cannot be remedied or a "major failure" (as defined in the ACL), you may either:

(a) reject the goods and choose a refund or identical replacement or one of the same type and similar value (if reasonably available);

(b) keep the goods and get compensation for any drop in value of the goods caused by the failure; or

(c) agree with Nubevest Pty Ltd to a repair of the goods; and

3. under express warranty, Nubevest Pty Ltd may either repair or replace the goods or offer a refund in accordance with the express warranty.

A "major failure" is defined in the ACL and broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard you should refer to the ACL.

If you reject goods purchased from Nubevest Pty Ltd in accordance with the ACL, you must return the goods to Nubevest Pty Ltd. If the goods cannot be returned without significant cost to you as prescribed under the ACL, you may ask Nubevest Pty Ltd to collect the goods.

If goods are accepted for repair, Nubevest Pty Ltd will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the ACL.

If you are entitled to a refund under the ACL, your refund will be issued by credit card, cheque, EFT or PayPal depending on your original payment method for the goods.