Shipping Details

Shipping Methods and Rates: We offer standard shipping to all locations within Australia. Shipping rates are calculated based on the weight and size of the items in your order, as well as your delivery address. You can view the shipping cost for your order at checkout before finalizing your purchase.

Shipping Times: We aim to dispatch all orders within 1-5 business days of receiving payment. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Delivery times vary depending on your location, but typically range between 2-7 business days.

Delivery Issues: If you have any issues with the delivery of your order, please contact us immediately at [insert email address or phone number] so we can assist you. We are not responsible for any delays or issues caused by the shipping carrier or customs.

Undeliverable Packages: If your package is returned to us as undeliverable due to an incorrect address or failure to pick up the package from the post office, we will contact you to arrange for reshipment. However, you will be responsible for any additional shipping fees.

Returns: If you need to return an item, please refer to our Returns Policy for instructions on how to do so.

We hope this shipping policy has provided you with all the necessary information about shipping with our online store. If you have any questions or concerns, please do not hesitate to contact us.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.