Shipping Details

1. Processing Time:

Orders are typically processed within 1 business days after payment confirmation. However, during peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Methods:

We offer several shipping options to accommodate your needs. These may include standard shipping and expedited shipping. The availability of shipping methods may vary depending on your location.

3. Shipping Costs:

Most items qualify for free shipping, with the exception of Large cubic or Long items.

For large cubic or long items, shipping costs are calculated based on the weight of your order, the selected shipping method, and the destination address. You can view the estimated shipping cost during the checkout process before completing your order.

4. Shipping Destinations:

We currently ship to addresses within whole Australia If you are located outside of Australia, please contact us to inquire about shipping possibilities.

5. Delivery Time:

Delivery times vary depending on the shipping method chosen and your location. Standard shipping typically takes 2-10 business days, while expedited shipping may arrive within more than 14  business days. Please note that unforeseen circumstances such as weather delays or customs clearance may affect delivery times.

6. Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery.

7. International Shipping:

For international orders, please be aware that customs duties, taxes, and fees may apply upon arrival in your country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient.

8. Order Changes and Cancellations:

If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. Once an order has been shipped, it cannot be modified or canceled.

9. Undeliverable Packages:

In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer or other reasons, we will attempt to contact you to arrange for re-shipment. Additional shipping charges may apply.

Disclaimer: Please note that this shipping policy is subject to change without prior notice. We reserve the right to modify our shipping methods, costs, and policies at any time to ensure the best possible service for our customers.

Returns and Exchanges:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 30 days of the delivery date. Please note that certain items may be subject to additional restrictions outlined below.

2. Eligibility Criteria:
To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received. Items that have been worn, washed, altered, or damaged by the customer are not eligible for return or exchange.

3. How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer service team. Please provide your order number and details about the item(s) you wish to return or exchange. Our team will guide you through the process and provide you with a return shipping label if the return is due to a defect or error on our part

4. Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and obtaining a shipping receipt for your records. We are not responsible for items lost or damaged during return shipping.

5. Refunds:
Refunds will be issued to the original payment method used for the purchase within 7 business days of receiving the returned item(s). Please note that shipping charges are non-refundable unless the return is due to a defect or error on our part.

6. Exclusions:
Certain items may not be eligible for return or exchange, including but not limited to:

Personalized or custom-made items
Clearance or final sale items
Intimate or sanitary goods

7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or refund as quickly as possible.

8. Restocking Fee:
A restocking fee may apply to certain returns, particularly for large or specialized items. Any applicable restocking fees will be clearly communicated to you before initiating the return.

9. Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.

Disclaimer:
Please note that this return policy is subject to change without prior notice. We reserve the right to modify our return procedures and eligibility criteria as necessary to ensure fair and efficient processing for all customers.