Shipping Details

At Life of Coco, we aim to ship all orders within 2 business days.  

Australian Shipping

• Standard Shipping $9.95

At Life of Coco, we aim to ship all orders within 2 business days. Australia Post are the main delivery service provider for Life of Coco orders which are despatched from Victoria.

We have flat fees for standard delivery within Australia. A standard flat rate fee per delivery and re-delivery will apply. The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law. If you require your goods to be delivered via express delivery or to an overseas address, further delivery fees may apply.

If a parcel requires a signature upon delivery and there’s no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post office for you to collect.

We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.

Unless such liability cannot be excluded by virtue of the ACL or any other law, Life of Coco will not be liable in any circumstances for any loss (including Consequential Loss) or damage to any person arising from the failure to supply as a result of:
a. you providing an incorrect delivery address; or

b. the goods being left at a delivery address that is unattended at the time of delivery where you have authorised delivery in such circumstances.

For the avoidance of doubt, Life of Coco is not responsible to you for any loss or damage to the goods in transit caused by any event of any kind or by any person (whether or not we are legally responsible for the actions of that person).

Enjoy a 30-day return policy—if you're not completely satisfied with your towel, return it hassle-free for a full refund!

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Please provide us with your order number and photos of the product you're dissatisfied with.

To start a return, you can contact us immediately. If your return is accepted, a member of our team will provide you with the return, replacement or refund instructions.

Shipping Fees

Please note customers are responsible for all return shipping charges except for faulty items, or products damaged in transit. Shipping fees and taxes are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.