Shipping Details

Metro Delivery: 2 – 5 business days
Regional Delivery: 5 – 10 business days
Remote Delivery: 7 – 14 business days

Handling time

Please allow 2 business days for your order to be dispatched.

Delivery time

Once your order has been dispatched from our warehouse, please allows the following delivery times based on your location.

Metro areas: 2-4 business days

Regional areas: 5-10 business days
Remote areas: 7-14 business days

Shipping carrier

Orders are shipped using Australia Post or other expedited courier in specified areas if available. The tracking number will be provided to you upon dispatch, or can be viewed at your account. Please note, your order may arrive in multiple packages from carrier.

If you're unavailable for delivery and the product is returned to our warehouse, re-delivery fees may apply.

 Returns / Change of Mind Policy:

Customers are entitled to an exchange or refund if the products you’ve purchased are faulty in materials and workmanship. 

Where a problem with a product is not evaluated as a major fault, Hello Kitchen can offer repair or replacement for the item if it becomes defective within the warranty period. 

We offer a 30-day return policy from the day of receipt of the item. Return only be accepted for unused and in the original package and in the same condition as when the customer received them to receive a full refund. The customer is responsible for return postage costs and a refund can be issued after inspecting the returned item.

Excluded items: Infrared Saunas and Toilet Bidets are not accepted for change of mind return. 

Warranty Policy: 

Our Electrical Appliances always come with a one-year manufacturer’s warranty, warranties are individual to each product, and held with the manufacturers or distributor of the Brands.  If an electrical failure occurs in a product covered by the warranty, we will arrange for an authorized maintenance person to repair the product at our sole discretion; otherwise, if the product cannot be repaired, we will replace the product or related parts with the same or equivalent product or part. 

The Warranty does not apply to Product that:

• The defect is a result of alteration, accident, misuse, abuse, or neglect.

• Has been damaged accidentally or damaged by a third party

• It has failed due to excessive usage beyond what is considered to be reasonable.

• Inner-pot of the rice cooker is not covered by warranty due to scratching or any wear and tear of the non-stick pot coating