Shipping Details
Once orders have been dispatched from our warehouses, most orders are sent with Australia Post.
If your order has multiple cartons, these may be delivered separately. Please check your Australia Post/Courier tracking number to see how many cartons to expect.
MELBOURNE METRO: 2 - 5 business days
VICTORIA other regional cities and towns: 3 - 7 business days
METRO SYDNEY: 3 - 7 business days
NSW & ACT: 4 – 8 business days
QLD: 4 - 10 business days
SA: 4 – 8 business days
TAS: 4 – 8 business days
NT: 4 – 8 business days
WA: 7-14 business days
Please note – these are Australia Post guidelines only.
We want our customers to be happy with their HipKids purchase so we have a comprehensive Return & Exchange policy to assist you.
We have a Change of Mind Return Policy in addition to your rights under the Australian Consumer Law (including any rights in respect of faulty items).
Assembly of your Product
We request that customers inspect all the components of the product before commencing assembly, especially if you are buying a special item for Christmas.
Please do not attempt assembly if you believe products are damaged or missing.
If you do not intend to open or use the product for some time, we do request that you inspect the components within 7 business days of receiving order, or as soon as possible, so we can assist you if necessary.
How do I return a product?
We offer a 30-day money back guarantee on our online purchases
Please provide your order number and any relevant photos and our team will be able to assist you.
Return T&C's
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