Shipping Details
Delivery Information
Orders are generally packed and shipped SAME business day and always within 1 business day.
Delivery varies by location, please see the expected timeframe to receive your product below:
Delivery of large items not available to PO Box addresses or Parcel Lockers.
If you are unavailable at the time of delivery re-delivery fees may apply.
Change of Mind Returns:
We want you to love your product so if you are not completely satisfied with your purchase let us know.
Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us for return approval. Once received and inspected, we will facilitate an agreed resolution.
Please Note:
Return Postage is paid by the customer
Original actual cost of shipping parcel/item to you is deducted from your refund (regardless of any free shipping offers)
The product must be returned in the original packaging, accessories included
We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
Restocking Fees may apply
Christmas Trees only have a 7 Day return policy during December.
Warranty Claims:
Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us to raise a warranty claim.
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