Shipping Details
Processing & Dispatch Times
ā Orders are processed and dispatched within 1-2 business days after payment confirmation.
ā Orders placed on weekends or public holidays will be processed the next business day.
Estimated Delivery Times
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro Areas: 3-8 business days
Regional Areas: 5-10 business days
Remote Areas: Up to 14 business days
Please note: Delivery times may vary due to carrier delays, public holidays, or unforeseen circumstances.
Shipping Costs
ā Standard shipping rates apply and will be calculated at checkout.
ā Free shipping may be available on select products or during promotional periods.
Ā
No delivery to PO Box addresses or Parcel Lockers.
If you are unavailable at the time of delivery re-delivery fees may apply.
Change of Mind Returns:
At Deewal, we want you to love our herbal hair and skin care products. If you are not completely satisfied with your purchase, please review our return and warranty policy below.
Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution.
Please Note:
Postage is paid by the customer
To be eligible for a return, the item must be unused, unopened, and in its original packaging.
For hygiene and safety reasons, we cannot accept returns of used or opened products unless they are faulty or damaged upon arrival.
We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
Fees may apply
Warranty Claims:
As our products are herbal and cosmetic in nature, they do not come with a standard warranty.
However, we stand by the quality of our products and encourage customers to reach out with any concerns regarding product effectiveness or safety.
For any return or warranty inquiries, please contact us via your MyDeal Account, and our team will be happy to assist you.
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