Shipping Details
Delivery varies by location, please see the expected time frame to receive your product below:
Metro: 1-4 business days
Regional: 1-6 business days
We do not prefer PO Box addresses or Parcel Lockers. If you are unavailable at the time of delivery re-delivery fees may apply.
If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the date of arrival and the return postage to be paid by Craft City. Note: The item must be unopened in original condition and returned with all the original accessories and packaging.
Faulty Item Cases
Craft City will provide a 30-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival. You must supply a photo with proof of damage.
Returns Procedure
In the event of returns due to change of mind, DOA or money back cases, the customer will be required to contact Craft City to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.
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